CFPB Complaint Monitoring

Complaint Themes, Burst Signals, and Narrative Evidence

View how complaint volume shifts, which themes surge, and what we risk may emerge next.

Complaint Volume Over Time

The monthly complaint load for the current cut of the data.

Topic Prevalence Over Time

Compare the dominant complaint themes, then click a line or legend chip to anchor the story.

Topic Ranking

Use the ranking to pivot quickly from the overview into a specific theme.

Burst Events Timeline

Move from signal to evidence by selecting a burst and reading the matched narratives.

Selected Topic Detail

Representative narratives and prevalence context for the active complaint theme.

Selected Burst Detail

The burst summary, its baseline, and the complaint narratives that explain the spike.

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